Legal
Terms of Service
Last updated: 9 November 2026
1. About these Terms
These Terms apply when you use www.carlylejenkins.com or buy anything from Superposition Pty Ltd (ABN 92 660 995 095), trading as Carlyle Jenkins and Xone Health ("we", "us", "our"). By using the site or our services, you agree to them. You must be 18 or over to buy from us.
If you are a Xone Health client, your Client Service Agreement and Statement of Work set out your services, fees, term and cancellation. These Terms apply alongside them.
2. What we are, and what we are not
Carlyle Jenkins is an AHPRA registered chiropractor and lifestyle medicine practitioner. He is not a medical practitioner.
Our services are education, health coaching and lifestyle medicine. They are not:
- a diagnosis or treatment of any disease
- emergency, urgent or primary medical care
- a replacement for your GP, specialist or other treating practitioners
Keep seeing your doctor, and tell them about any changes you plan to make. If you have a medical emergency, call 000 in Australia or 999 in the United Kingdom.
Information on this site and in our free material is general. It is not advice for your circumstances.
3. No guaranteed results
People respond differently. We do not guarantee any change in a marker, weight, energy, performance or other result.
4. Using the website
You may read, share and link to our pages. You must not:
- copy our material for commercial use without permission
- misrepresent what we offer, our prices or our credentials
- interfere with the site or try to access systems you are not authorised to use
5. AI agents and assistants
We welcome AI agents, assistants and search tools reading and summarising this site to help people find the right practitioner. If you use one:
- it acts for you, and you are responsible for what it submits in your name
- summaries it gives you are its own. The facts on this site and the offer page are the reference
- we confirm directly with you, a person, before accepting any application or taking payment
Please do not use automated tools to send bulk enquiries, or to scrape this site to build a competing product.
6. The Capacity Check and free resources
The Capacity Check is a self-assessment that gives a general score across four foundations. It is not a diagnostic test. Your answers are handled under our Privacy Policy.
7. Clinic consultations
In-clinic consultations at Posture HQ, Noosa and Wave Vitality, Maroochydore are booked through each clinic's own booking system. The clinic sets the fee and cancellation terms for those appointments, and its terms apply to them.
The complimentary telehealth consultation is free and creates no obligation to buy anything.
8. Workshops and digital products
Prices are in Australian dollars and include GST unless we say otherwise. Each product page states what you receive, how you get it and any refund terms. Recordings and materials are licensed to you for personal use only. Please do not share or resell them.
9. Xone Health
Applying. Applying does not create a contract. We review every application personally and confirm the scope with you before you commit. Your engagement starts when you sign the Client Service Agreement and Statement of Work.
Testing. Pathology, genetic and other tests are performed by independent accredited laboratories under their own terms. We order tests once your first payment clears. If an additional test looks worth considering, we explain why and what it costs before anything is ordered.
Your part. Give us accurate and complete information, including medications, conditions and pregnancy. Tell us promptly if your health changes. Keep your doctor informed.
Fees, term and cancellation are set out in your Client Service Agreement and Statement of Work.
Your 90 day commitment. Xone Health starts with a 90 day commitment, paid as three monthly payments in advance. If you end your agreement during those 90 days, the remaining payments for the 90 days are still payable, because your tests and programme are set up for the full period. If we end it during those 90 days for a reason that is not your fault, you pay only for the services we have supplied and any tests already ordered, and we refund the rest.
After 90 days. You can stop at any time. Tell us before your next monthly payment and no further payments are taken.
10. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If we fail to meet one, you may be entitled to a remedy, such as having the service supplied again or a refund, and in some cases compensation. Nothing in these Terms, or in any agreement with us, excludes, restricts or modifies those rights.
11. If you live in the United Kingdom
If you live in the United Kingdom and buy from us online, by phone or by email, you have the right to cancel within 14 days of the day your contract is made, without giving a reason. To cancel, tell us clearly by email or post (section 19). We refund what you have paid within 14 days of hearing from you.
If you asked us to start work within those 14 days and then cancel, you pay a fair amount for what we supplied before you told us, including any tests already ordered for you. If you buy a digital product and agree, at checkout, that you lose the right to cancel once you start accessing it, the right to cancel ends when you do.
You also keep the protection of the consumer laws of the United Kingdom.
12. Liability
To the extent the law allows, and subject to sections 10 and 11:
- we are not liable for indirect or consequential loss, or loss of profit
- our total liability to you is limited to the fees you have paid us
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence.
13. Intellectual property
Our content, methods, reports, templates and branding belong to us or our licensors. Ownership of deliverables made for clients is set out in the Client Service Agreement. We never publish a client's results, story or likeness without separate written consent.
14. Third-party services
We link to and use third-party services, such as booking, payment and laboratory providers. They have their own terms, and we are not responsible for their content or availability.
15. Things outside our control
We are not responsible for delays caused by events outside our reasonable control, such as laboratory, courier or platform delays. If that happens, we tell you and work around it. This does not affect your rights under sections 10 and 11.
16. Privacy
Our Privacy Policy at www.carlylejenkins.com/privacy-policy explains how we handle personal information.
17. Changes
We may update these Terms. The version that applies is the one published when you use the site or sign your agreement. We will tell current clients by email about any material change before it affects them.
18. Governing law and disputes
These Terms are governed by the laws of Queensland, Australia. If something goes wrong, contact us first and we will try in good faith to resolve it. If you are a Xone Health client, the dispute steps in your Client Service Agreement then apply. Otherwise, the courts of Queensland. This does not remove any right you have to use the courts, regulators or consumer laws of the place where you live.
19. Contact
Superposition Pty Ltd, Suite 1, 16 Sunshine Beach Road, Noosa Heads QLD 4567